IS EVERY PIECE HANDMADE?
Every Carmen LeFleur piece is stamped and crafted by hand - not a machine. Each character and design is individually hammered onto charms, creating truly one-of-a-kind statement jewelry.
HOW DO I CARE FOR MY JEWELRY?
All jewelry naturally tarnishes when exposed to air and other elements. Other factors such as skin type, lotions, exposure to other tarnished jewelry, etc. can also aid in the process. To prevent and/or remove any tarnish, use any jewelry cleaning cloth to gently shine your CLF piece. We recommend removing jewelry before showering and swimming.
WHAT IS CLF'S HAPPINESS POLICY?
Your happiness is important to us. If your CLF piece requires any tiny tinkering (such as rings, letter refill, clasps), please hold onto your receipt and send us an email to arrange for servicing. Such tinkering will be accommodated free of charge up to 30 days from purchase date (with proof of purchase). After this date, we are happy to provide an estimate for repair plus shipping and handling. Since each item is personalized and made to order, returns and exchanges are not accepted.
WHAT MATERIALS ARE USED?
We use sterling silver, silver-filled and gold-filled chains, charms, rings and clasps. Cuffs are sterling silver, aluminum, brass and copper. Best efforts are used to to ensure all materials are nickel-free. Please inquire prior to ordering if you have any questions.
WHEN WILL MY JEWELRY SHIP?
All jewelry is handmade to order with an average production time of 10-12 days. Rush orders can be accommodated for an additional charge. All domestic orders can be shipped via FedEx Ground, 2-Day or Express Overnight. Please note shipping times may vary during peak holiday seasons such as Valentine's Day, Mother's Day, Graduation and Christmas. Order timeframes will be adjusted during these times.
NEED TO KNOW MORE?
Feel free to contact Carmen via email or calling us directly at 202.709.7779. We will respond within 1 to 2 business days.